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ERA Real Estate is honored by  J.D. Power and Associates for achieving the highest overall ranking in first time home buyer satisfaction. This is the second year in a row that ERA has won this award, and is the only National Realtor firm to win a JD Powers award.

Press Release:

ERA Real Estate today announced it is the recipient of the 2005 J.D. Power and Associates Award for “Highest Overall Satisfaction For First Time Home Sellers Among National Full Service Real Estate Firms.” The global real estate company is the only national full service real estate company to receive a 2005 J.D. Power and Associates Award.

This marks the second year in a row that ERA Real Estate received an award from this prestigious organization. Last year, the company received the 2004 J.D. Power and Associates Award for “Highest Overall Satisfaction For First Time Home Buyers Among National Full Service Real Estate Firms.”

“Being recognized once again by J.D. Power and Associates is a great honor and accomplishment,” said Brenda W. Casserly, president and COO for ERA Franchise Systems, Inc. “Being ranked highest in customer satisfaction with first time sellers is a reflection of the dedication and service ERA® sales associates provide their clients to ensure the process of both buying and selling a home is an enjoyable and positive experience.”

ERA Real Estate’s host of products, services and materials dedicated to meeting the unique needs of sellers contributed to its award-winning satisfaction ratings. A customer favorite is the ERA Sellers Security® Plan, a unique, guaranteed sale program that offers sellers the freedom to close on their next home, even if their current home has yet to sell. Also popular is the ERA ANSWERS book, a free resource guide that addresses more than 90 of the most frequently asked questions about selling and buying a home. The ERA ANSWERS book is available to consumers at their local ERA office or online at ERA.com.

About the J.D. Power and Associates 2005 Home Buyer/Seller Satisfaction Study(SM)

Study based on responses from 4,834 home buyers and sellers surveyed in May and June 2005. Study conducted for Cendant Corporation by J.D. Power and Associates.

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