Houston Implements New Rating System For Realtors : The Real Estate Bloggers

Houston Implements New Rating System For Realtors

May 29th, 2006 • Related • Filed Under

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HarThe Houston Board of Realtors has started a great new program. When a realtor completes a home sale, their clients are sent  a rating form and the realtor is rated on their performance in the transaction. The combination of a public rating system for real estate professionals will allow people who are new to an area have a much better chance of finding a real estate professional that will suit your needs.

The system works like this. After a real estate agent completes a transaction, the customer is asked to fill out a questionnaire judging the level of service.
After receiving at least four surveys, agents are rated on a scale of 1 to 5. The ratings are then posted on their profiles on www.har.com.
The local real estate association, which has 23,000 members, is underwriting a portion of the fees charged to real estate agents to sign up for the service.
Steve Barnes, president of the Houston region for Coldwell Banker United, Realtors, said the company has been certifying its agents for almost a year and receiving surveys on their services.
The results?
“We found the consumer wanted more touch and communication during the process, and they wanted more follow-up after the sale,” Barnes said.
“This gave us an opportunity to work on that.” via Chron.com

A Sample of the Sellers Survey

A Sample of the Buyers Survey

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