In an effort to teach borrowers how to manage their finances better, Wells Fargo has created their Steps For Success Program . The Steps to Success program provides tools such as credit reports and advice to improve their credit and ability to repay their loans. Since the launching of the program in December they have gotten over 30,000 people to sign up.
What a smart move by Wells Fargo spending some upfront money to educate their borrowers and help them avoid the pitfalls that lead to foreclosure. If a borrower can get advice before they are in too deep they may find a way to save their home.
The free bilingual program is available to all customers who close on a nonprime real estate loan. Enrollees have access to two credit reports, including credit scores, one immediately and one after twelve months.
While new laws make credit reports free in most states, consumers typically must pay a small fee to access their credit scores. Wells Fargo customers enrolled in the program also have access to financial specialists who can help them understand details on a credit report and offer other financial education assistance as well as information about automatic banking and payment products. via East Bay Business Times
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some time ago working with catholic charities, jubilee west, i was consulted on development of a project to encourage shared homeownership of housing by very low, low income households, individuals.
model developed was used in west oakland in early eighties with assistance from habitat for humanity and provided invaluable tool in conjunction with preservation manual used to guide tenant/owners and provide for maintenance, management, preservation, administration of a process meant to deterr and ultimately end homelessness.
tinkering with the model enabled success that allowed trade offs in sweat equity for the four functions above after formulating process to structure input of sweat equity during rehab.
i developed the manual and the process for the project.
i would like to advance this model as a means of ending homelessness and am currently working with a for profit and nonprofit to do just that.
may i speak to someone in your organizatin who might be interested in a pilot project to establish the feasibility of such a process?
thank you
Well, it's been a year and a half since Wells Fargo touted this as their shiny new program to "help their customers," and I jumped right on the bandwagon. I filled out my postage-paid postcard and waited anxiously to receive my welcome package.
And nothing.
A few months later, I went to my closest Wells Fargo branch and was told that they didn't know how to help me and didn't have any way to sign me up.
A few months later, a marketing research company called me in and PAID ME to participate in a panel survey on the program. HA! What an interesting day that was. The Wells Fargo Bigwig Behind The Two-Way Mirror wrote out a note for me, promising that they would get me the materials I requested, and took my information.
Months later, and nothing.
I called Wells Fargo with questions about my mortgage and mentioned that I'd signed up for this program several times, but to no avail. They said they'd transfer me to the correct department, but three wrong transfers later, I just got hung up on by a representative – accidentally, I presume.
I thought this program would be great. Wells Fargo is making a ton of money off my mortgage and can't even be bothered to send me a stupid brochure. I would love to see posts from current StS participants and hear their feedback on the program. All I can find online are press-releases and Wells Fargo self-promotion.